Apollonia FAQs
These FAQs bring together practical information for your stay at Apollonia Resort & Spa. Browse the topics below for arrival arrangements, accommodation, family facilities, dining and relaxation. Each answer points you towards the relevant page when more detail is helpful, so you can prepare for your visit and contact the hotel about individual requests.
Arrival FAQs
Where is Apollonia Resort & Spa located?
Apollonia Resort & Spa is located directly on Amoudara beach, in the Gazi area near Heraklion on the north coast of Crete, Greece. See our Getting Here page for airport, port, driving and public transport information. When preparing for your visit, use those directions to review your preferred way to reach the resort and discuss individual travel questions with our team.
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. Early check-in and late check-out are subject to availability; please contact reception in advance. An additional charge may apply for late check-out. See Hotel Services for further practical arrival information. Please discuss any special arrival requirements directly with the hotel.
Can you arrange airport or port transfers?
Airport and port transfers can be requested in advance through the hotel at an additional charge. Please contact the team with your travel details and requirements before arrival. Review Getting Here for private transfer information and use our Contact page to send your individual request.
Is parking available at the resort?
On-site parking is available for guests arriving by car or rental vehicle. Please contact the hotel before arrival for current arrangements and availability.
Accommodation and families
Where can I compare the room categories?
Our Accommodation page presents twelve room, suite and bungalow categories. Compare garden and side sea views, then open the individual room pages for the layout and facilities of each category. Families and guests who prefer separate bedrooms can use the family room and suite descriptions to compare their options.
Is Apollonia suitable for families?
Yes. Apollonia offers family rooms, children's swimming areas and the Amaltheia Kids Club. Baby equipment and babysitting are available on request. Please contact reception about availability. Our Facilities & Activities page introduces the family and leisure options. You can also compare family rooms on the accommodation page.
Is Wi-Fi available throughout the resort?
Yes. Free Wi-Fi is available throughout the resort, including all guest rooms, the pools, the restaurants and the public areas.
Beach, dining and relaxation
Does the hotel have direct beach access?
Yes. Apollonia Resort & Spa sits directly on a Blue Flag–certified sandy beach in Amoudara, with no roads to cross. Sun loungers and umbrellas are complimentary for guests, and there is beach bar service throughout the day. Read more about the shore on our Beach page.
What dining options are available?
Apollonia has five restaurants and three bars. Adonis serves buffets, Al Capone offers Italian cuisine, Avocado specialises in vegan cooking, Ambrosia is a Greek tavern and Avra serves poolside snacks. Drinks are available at Ammos, Ariadne and Avra. See the Restaurants and Bars pages for hours, reservations and meal-plan conditions.
Does the resort have a Spa?
Yes. Apollonia Resort & Spa has a full-service spa operated by Aegeo Spas, offering massage, face and body treatments, plus a hammam and sauna. Treatments can be booked at reception or in advance of your stay. Discover the Spa Centre.
Where can I find ideas for exploring Heraklion?
Visit Local Discovery for an introduction to Heraklion, its Venetian harbour, Knossos and nearby villages. From the resort's setting on Amoudara beach, you can plan time exploring Crete's history and landscapes alongside your stay by the sea. Our Getting Here page provides further location information.
Contact and further questions
How can I contact the hotel?
Contact Apollonia Resort & Spa on +30 2814 266000 or at [email protected]. For reservations, email [email protected]. The postal address is P.O. Box 32, Gazi 71414, Heraklion, Crete, Greece. Reception is staffed 24 hours a day.
If these FAQs do not answer your question, please use our Contact page. The hotel team can help with individual requests and practical details before your visit.