Sustainability

SUSTAINABILITY POLICY

As part of its measures to ensure the sustainable operation of the hotel and guided by the principle of providing high-quality services aimed at a better future for the hotel itself and the local community, the hotel management has formulated the following sustainability policy.

The Hotel and its Management are committed to:

• protecting the environment locally and internationally, as relevant to its operations.
• properly using the resources required for its operations.
• respecting the local community to which the hotel belongs, including its culture, history, morals, customs, and the people who make it up.
• actively integrating and protecting the local community and its unique characteristics.
• respecting and protecting the hotel’s employees and guests.
• complying with all legal and other requirements to ensure the sustainability of the society in which the hotel operates.

Based on these commitments, the hotel has developed the following:

• Environmental Protection Policy
• Food Waste Management Policy
• Human Resources Policy and Uniform Disciplinary Procedure
• Occupational Health and Safety Policy
• Policy on Respect for People and Their Rights
• Child and Youth Protection Policy

To achieve these goals, the company takes the following measures:

• Developing targeted measures as described in the individual policies.
• Adopting international standards and developing targeted management systems to achieve specific objectives.
• Informing all cooperating or associated bodies about the developed measures.
• Training and raising awareness among employees to encourage their active participation.
• Informing customers about environmental measures with the aim of encouraging their active participation.

Employees at all levels of the company are familiar with the company’s sustainability policy and are committed to contributing to its implementation.

Company management supports the implementation of the policy.

24/06/2025

The Management

ENVIRONMENTAL PROTECTION POLICY

The hotel management has formulated the following environmental protection policy as part of its environmental management and protection measures and with a view to providing high-quality services within a sustainable framework for itself and the environment.

The hotel and its management undertake to:

• Comply with all legal and other requirements related to their activities regarding environmental aspects. Assess the environmental impacts of their activities to reduce or avoid negative impacts and the resulting greenhouse gas emissions.
• Commit to environmental protection, pollution prevention, and the protection of biodiversity in every way.
• Strive to continuously improve and modernize the environment and reduce the hotel’s energy consumption by setting objectives.

Based on these commitments, the hotel aims to:

• Implement measures to save energy, reduce water consumption, reduce the use of environmentally hazardous chemicals, ensure proper wastewater disposal, and reduce and properly dispose of generated solid waste.
• Work with other relevant entities to protect natural beauty and local fauna, flora, and biodiversity.
• Implement appropriate circular economy practices in the above-mentioned measures.
• Inform all entities with which the hotel collaborates and/or is affiliated with the environmental measures implemented by the company to increase their awareness and participation.
• Train and sensitize employees to actively participate in the environmental management system.
• Inform guests about environmental measures to encourage their active participation.

The above-mentioned key objectives of our policy are achieved through the environmental management system. To this end, specific and measurable objectives are developed, environmental parameters are regularly reviewed, the implementation of measures is monitored, the system’s performance is reviewed, and its objectives are reviewed with a view to improving them.

Employees at all levels of the company are familiar with the company’s environmental policy and are committed to contributing to its implementation. Management is committed to supporting the implementation of the policy.

24/06/23

The Management

FOOD WASTE MANAGEMENT POLICY

As part of its measures to ensure the adequacy and safety of the food chain, the hotel management has formulated the following food waste prevention policy with the aim of providing high-quality services in a framework that is sustainable for the food chain and the environment.

The hotel and its management undertake to:

• Comply with all legal and other requirements related to their activities relating to waste management in general and food management in particular.
• Identify and assess food waste streams during their activities to reduce or even eliminate them altogether.
• Ensure that donated or redistributed food is risk-free and that the health of end consumers is protected.
• Strive to continuously improve the food waste generated by their activities and to reduce the hotel’s food waste by setting targets.

Based on these commitments, the hotel aims to:

• Develop menus and production processes that minimize food waste.
• Develop a method for presenting and serving meals that minimizes food waste.
• Promote, in collaboration with social partners, the donation of safe-to-eat food to socially sensitive groups.
• Explore the possibilities of diverting food waste from landfills to other processing units.
• Apply appropriate circular economy practices to the above-mentioned measures.
• Inform all entities with which the hotel collaborates and/or is associated with the measures implemented by the company to increase their awareness and participation.
• Train and raise awareness among employees so that they actively participate in the food waste reduction system.
• Inform guests about measures that encourage their active participation.

The above-mentioned key objectives of our policy are achieved through the food waste management system. To this end, specific and measurable objectives are developed, processes are regularly monitored, measures are monitored, the system’s performance is reviewed, and its objectives are reviewed with a view to improving them.

Employees at all levels of the company are familiar with the company policy and are committed to contributing to its implementation.

Company management is committed to supporting the implementation of the policy.

24/06/25

The Management

SUSTAINABLE PROCUREMENT POLICY

As part of its efforts to operate sustainably and in line with its sustainability policy, the hotel management has developed the following Sustainable Procurement Policy with the aim of ensuring that our employees consider social and environmental responsibility as key factors in purchasing decisions for the hotel.

When designing procurements, the hotel considers the following as far as possible, relevant and practical:

• Prioritize products from local producers to support the local community, with a focus on small and medium-sized enterprises.
• Select local partners for required services.
• Prioritize product procurement based on actual needs:
• Made from recycled materials and/or with minimal environmental pollution
• Locally recycled and/or with minimal transportation
• Easily reusable or re-manufacturable
• Proven to be sustainably produced
• From Fair Trade suppliers
• Minimizes the use of single-use items, such as single-use plastics
• Equipped with reliable sustainability certifications such as Rainforest Alliance, MSC, and FSC
• Comes with minimal or more sustainable packaging
• Reduces printing requirements
• Reflects the region’s nature, history, and culture
• Minimizes food waste
• Avoid purchasing personal care products such as soaps, shampoos, conditioners, and lotions that contain microplastics.
• Only purchase single-use plastics when no alternative is available and permitted by law.
• Purchase equipment that:
• Energy and/or water-saving
• Toxic-free or environmentally friendly
• Made from recycled or recyclable materials
• Avoid purchasing equipment containing substances that are harmful to the environment and health, such as refrigerants (CFCs, HCFCs), unless a suitable alternative is available and legally permitted.
• Avoid purchasing sunscreens that contain substances harmful to marine organisms.
• Procurement of pesticides, insecticides, fungicides, and herbicides under the supervision of an agronomist and in accordance with the Stockholm Convention list.
• Informing its suppliers of the above requirements and the policies it implements, and reviewing their own policies.

We pay attention to sustainability when renovating, expanding, or other construction projects.

This includes:

• Consideration of local traditions in design, construction, and materials
• Alignment of design with the local landscape, cultural heritage, and architecture
• Priority for materials and fittings from sustainable sources that minimize environmental impact, e.g., energy-efficient insulation, water-saving showers, renewable energy fixtures, water recycling
• Ensuring accessibility for people with disabilities and other special needs
• Guaranteeing accessibility for people with disabilities and other specific needs. Every effort is made to ensure sustainable planting and landscaping: We avoid sourcing or planting invasive species and select native or endemic plants wherever possible and appropriate. Drought-resistant and/or pest-resistant plants are preferred to minimize water and pesticide use.
• We do not purchase or acquire species currently on the IUCN Red List of Threatened Species. This also applies to all products made from these species.
• When sourcing items (animals) from the wild, every effort is made to ensure that sustainable harvesting, hunting, or fishing practices have been used.
• When sourcing products related to local culture and tradition, we ensure respect for all cultural and intellectual property rights.
• Our policies on respecting and protecting children and young people commit us to not tolerating any cases of human exploitation or abuse in our supply chain and to immediately reporting any suspected cases to the relevant authorities.

These policies are supported by our hotel’s management, and all employees receive regular training to identify and report instances of child exploitation and abuse, as well as signs of labor exploitation and abuse, including human trafficking.

Employees at all levels of the company are familiar with the company policy and are committed to contributing to its implementation.

Hotel management is committed to supporting the implementation of this policy.

24/06/25

The Management

COMMUNITY POLICY

As part of its efforts to operate the hotel sustainably and in accordance with the Sustainability Policy it has developed, the hotel management has established the following guidelines for its interactions with the local community.

 The hotel and its management are committed to:

• Respecting, supporting, and promoting Cretan culture, the regulations governing the operation of our property, and protecting the local environment.
• Maintaining ongoing dialogue with the local community and social organizations to understand their needs and contribute to their development through responsible behavior.
• Prioritizing the purchase of local products to promote the economic and social development of the community, provided they meet our quality, price, health, and safety standards.

Based on these commitments the business aims to:

• Train and raise awareness among employees about compliance with protective measures and the application of prescribed work guidelines.
• Hold meetings with local organizations to actively gather feedback on key issues.
• Inform all companies with which we work or are affiliated about the measures taken by the company to keep them informed and raise awareness.
• Inform customers about the measures taken by the company to raise awareness and encourage them to actively participate.

To achieve these goals, the business undertakes the following actions:

• Implementation of all Greek and international action protocols
• Provision of sponsorships to affiliated entities and organizations
• Raising staff awareness about the work of social volunteer groups
• Contributions to local social communities (nursing homes, hospitals, cultural communities) with blankets, mattresses, furniture and food
• Offers and gifts to customers with local products
• Preference for local suppliers for food and technical services
• Most of our employees are residents of the area where the Hotel is located
• Implementation and certification of international protocols promoting actions for the protection and support of the local community (Travelife)

All employees of the company are informed of the company policy and are obliged to contribute to its implementation. Hotel management is committed to supporting the implementation of the policy.

24/06/25

The Management

CHILD AND YOUNG ADULT PROTECTION POLICY

As part of its efforts to protect children and young people from any form of abuse and in recognition of its responsibility to promote the welfare of all children and young people to ensure their safety, the hotel management has established the following Child Protection Policy.

The Company and its management acknowledge the following:

• Protect children and young people during their stay on the hotel premises.
• Demonstrate particular sensitivity when developing products consumed by these groups.
• Communicate the principles for the protection of young people and children to employees and other stakeholders.

For these reasons, the Company and its management aims to:

• Protect children and young people during their stay at the company’s premises
• Show sensitivity in the development of products consumed by these groups
• Promote to its staff and to the other parties involved with it the principles that govern it regarding the protection of young people and children

To achieve this, the company takes the following measures:

• Implementation of child protection measures through procedures and a code of conduct for employees
• Development and implementation of an effective health and safety policy and associated procedures
• Recruitment of staff to ensure that all necessary and appropriate controls are implemented
• Training and awareness-raising activities for employees and the local community
• Sharing information on child protection and best practices with children, parents, employees, and the local community.
• Reporting of any behavior or concerns that come to the attention of management or employees and involve children or young people on hotel premises should be done by calling 1056 (National SOS Children’s Helpline).

Employees at all levels of the company are familiar with the company’s Child and Youth Protection Policy and are committed to contributing to its implementation.

Company management is committed to supporting the implementation of the policy.

24/06/25

The Management

COMPLAINTS AND COMPLAINT MANAGEMENT POLICY

In accordance with its commitment to upholding workers’ rights and ensuring fair treatment, hotel management establishes and maintains effective and transparent grievance procedures for issues relating to unfair treatment, harassment or health and safety concerns in the workplace.

Before filing a formal complaint, employees are encouraged to review the policies relevant to their concern and to resolve minor disputes with the assistance of their department manager.

If the informal complaint is not resolved fairly and constructively within 15 days, employees may file a formal complaint.

Employees may submit complaints in cases where:

• They were harassed at work.
• Their health and safety have been compromised.
• They have witnessed a lack of supervision or poor behavior.
• Their employment contract has been changed without their consent.
• Violations of hotel policies have occurred.
• There is a dispute between colleagues, suppliers, or management.

Complaints procedure:

In cases where a hotel employee wishes to raise a complaint with management, the following procedure will be followed:

1. The employee requests a meeting with their department manager. During this meeting, he/she will present his/her complaint to the department manager and provide relevant explanations. A dialogue takes place. If the employee is satisfied with the supervisor’s answers or the proposed measures to resolve the problem, the complaint is considered resolved.
2. If the supervisor’s response or the proposed resolution does not resolve the employee’s complaint, or if the implementation of the proposed resolution is delayed, the employee can send an email to the hotel manager or complete the complaint form.
3. In this case, both the hotel manager and the department manager discuss the problem and invite the employee to a meeting. The employees present his/her views, a dialogue takes place, and the hotel manager subsequently informs him/her of the solution or the reasons for the non-resolution.
4. If the employee is not satisfied with the solution to his/her complaint proposed by the hotel manager, they can submit a new complaint form or send a new email, explaining why he/she considers the proposed resolution to be incorrect or unsatisfactory.

In this case, a committee will address the matter. This committee will consist of a number of members to be agreed upon, including the existing parties (management, department heads, employees), an employee representative, and/or the hotel’s legal counsel. The committee’s decision will be officially communicated (by email and/or letter) and will constitute the final conclusion of the employee’s grievance process.

Company responsibilities:

The Hotel is responsible for:

• Receipt and thorough investigation of all complaints.
• Complaints are processed within three weeks.
• Fair treatment of both the complainant and the accused throughout the grievance process.
• Protection from retaliation for employee complaints against management.
• Organization of mediation meetings to resolve grievances.
• Maintaining the highest level of confidentiality throughout the grievance process.
• Investigation of all appeals filed.
• Ensuring the implementation and enforcement of the final decision.
• Accurate and comprehensive documentation of complaints.

Investigating all appeals filed.

• Ensuring implementation and enforcement of the final
• Keeping accurate and comprehensive records of

Confidentiality:

Employees, including managers, may be required to sign a confidentiality agreement prohibiting them from discussing complaints with third parties, both before and after their resolution. Hotel employees or managers against whom complaints or allegations have been made may not discuss the matter or its details with other hotel employees or managers who are not directly involved in resolving the complaint or allegation.

 Public Violations:

If an employee is found to have violated the Grievance Procedure Policy, they may face disciplinary action and consequences for intentionally violating hotel policies. The severity of the case will determine the type of disciplinary action, which may include a verbal or written warning, suspension, and/or termination.

If an employee has committed the alleged offense, the hotel will apply the standard disciplinary procedure to ensure a fair and compliant resolution.

For further information, please contact management.

24/06/25

The Management

QUALITY POLICY

The hotel management, as part of its initiatives to manage the quality of the services provided and with the aim of ensuring high quality services and consumer safety, has established the following Quality Policy.

 The Hotel and its Management are committed to:

• Ensuring the Quality of the Services it provides, in compliance with National and Community Legislation, as well as other regulations related to the industry and the agreed-upon requirements with customers.
• Provide all necessary resources so that staff can work smoothly and safely in an appropriate working environment
• To continuously and uninterruptedly strive to improve its services and to ensure a consistent and reliable service offering
• Take appropriate actions to protect the safety and health of its customers
• Continuously improve the quality assurance system it implements

 To achieve the above, the business ensures:

• Training and managing its staff so that they can meet and contribute to the company’s efforts
• Providing the appropriate equipment and working conditions that guarantee the Quality and Safety of tis services
• Monitoring its customers and ensuring the collection of their feedback regarding the level of products and services

 The quality policy is regularly reviewed to ensure its continued adequacy.

The quality policy is communicated, implemented, and maintained at all levels. All our employees at all levels of the hierarchy, as well as our suppliers, are informed of the hotel policy and committed to contributing to its implementation.

 The hotel’s Management is committed to supporting the implementation of the policy.

 24/06/25

The Management

FOOD SAFETY POLICY

Hotel Management commits to

• Provide products of high safety and quality.
• Safeguard these products from hazards, protect the health of consumers and ensure compliance with the mutually agreed customer requirements for food safety.
• Comply with legislative and regulatory provisions.

To achieve the above-mentioned objectives, the company ensures the following: 

• The use of excellent raw materials from vetted suppliers.
• The training of its employees who come into contact with food in hygiene and food safety issues.
• The review of the suitability and effectiveness of the Food Safety Management System (FSMS).
• The communication, implementation, and compliance with safety policies at all levels of the company.
• Continuous review of the suitability of safety policies.
• Proper communication.
• The monitoring of customer feedback and the gathering of their opinions on the quality of products and services.
• The monitoring of product quality through the strict application of the Food Safety and Hygiene System and compliance with the FSMS according to the international standard ISO 22000.
• The monitoring and control of activities by setting measurable targets.
• The analysis of data generated with the aim of continuously improving the business and increasing customer satisfaction.

10/03/23

The Management

Human Resources Policy

As part of its measures to protect the rights and appropriate treatment of its employees, the hotel management has formulated the following Human Resources Management Policy with the aim of providing high-quality products and services within a framework that is sustainable for both the company and society.

 Employment: Employees are the most important asset for the operation and development of a company that strives to provide high-quality products and services with a strong sense of responsibility. This is the core of our corporate values, which strive for the well-being of our employees and accelerated, long-term collaboration and employment relationships. Guided by a people-centric approach, our employment policy is based on the principles of respect for diversity and equal opportunities, recognition of lifelong learning, fairness, and the promotion of a growth-oriented and supportive environment. Our procedures for selecting, assessing, training, and long-term development of our employees, as well as their reward systems, reflect these fundamental principles. A central concern of this company is the prevention and promotion of the health of our employees. For this reason, we develop and implement annual training programs to promote a health and safety culture tailored to the specific characteristics of each job.

Labor rights: The protection of labor rights in accordance with Greek law and international standards is a priority for the company. We are committed to the rights of all people, including minorities and vulnerable groups, to equal protection from harm or abuse, regardless of age, disability, gender, ethnic origin, religious beliefs, sexual orientation, or identity. All our hotel employees receive regular training to identify and report cases of labor exploitation and abuse, including human trafficking. We aim to ensure collective bargaining and compliance with legal regulations and to encourage our employees to actively participate and communicate openly with management on corporate responsibility issues. We promote and strengthen the exchange of views and constructive dialogue for continuous improvement and development. The hotel allows its employees to freely participate in the unions/associations operating in the region, to meet during working hours, to form a union, and to elect a representative to discuss matters without involving management. Our company is committed to the fundamental principles of the International Labor Organization’s Declaration on Fundamental Worker Rights. These include a) the abolition of all forms of forced labor, b) the prohibition of child labor, and c) the elimination of discrimination in the workplace. We also have a specific policy for handling employee grievances and complaints that promotes dialogue and consultation with employees and encourages communication with management.

Equal Opportunities: Our company implements practices and procedures that promote respect for diversity, equal treatment, and equal opportunities for all, while protecting the health and safety of our employees. We are committed to the right of all people to equal opportunities, regardless of age, disability, gender, ethnic origin, religious beliefs, sexual orientation, or identity. The clear organizational structure and the transparency of the criteria for selecting and classifying potential employees reflect management’s commitment to providing equal employment and development opportunities. In this context, the performance management and evaluation process in human resources has been designed accordingly. The creation of workplace risk assessments, the key role of safety technicians, and corresponding training and awareness programs for employees in these areas underscore the importance of these factors in the company’s day-to-day operations.

Employee development: With a focus on equality, performance orientation, and fairness, our company is developing a performance management system that considers both team and individual performance and is linked to an individual development plan, training measures, and a performance and incentive policy. Gender equality is always taken into account. Rewarding teamwork and individual effort is a fundamental prerequisite for developing and maintaining a culture of excellence and continuous improvement. The emphasis on quality, creativity, and productivity based on high standards clearly corresponds to our company’s desired employee profile and is recognized accordingly. Additional benefits and incentives focus on attracting and retaining employees, promoting lifelong learning through continuous and targeted training programs, fostering personal development through participation in educational programs, and ensuring a high standard of living and health protection, including rest and meal benefits.

Professional Relationships: Our employees are the cornerstone of our success. Therefore, a work environment that promotes respect, dignity, and appreciation of privacy, as well as demonstrating responsibility and accountability, is critical to our sustainability. Those responsible for managing our human resources work with senior management to develop, communicate, and implement appropriate procedures, best practices, and policies.

Rules and Procedures: The company’s primary goal is to provide services and products that meet high quality standards, including strict safety protocols. For this reason, there are specific job descriptions that employees must fulfill. Furthermore, policies are tailored to sensitive topics such as child labor, addressing all forms of violence, and ensuring employee health and safety. Employees at all levels are informed of company policies and are obligated to contribute to their implementation. Company management is committed to supporting the implementation of these policies.

24/06/25

The Management

Health & Safety Policy

As part of its measures to protect the health and safety of its employees and considering the provision of high-quality products and services within a sustainable framework for itself and society, the hotel management has formulated the following Occupational Health and Safety Policy.

The Company and its Management are committed to:

• Providing a healthy and safe environment for employees, visitors, and anyone who may be affected by business activities.
• Complying with all legal and other requirements applicable to business operations and ensuring the health and safety of employees and customers.

Based on these commitments, the company aims to:

• Training and raising awareness among employees regarding compliance with protective measures and the implementation of prescribed work instructions.
• Conducting employee interviews to obtain active feedback on issues affecting them.
• Inform all parties with whom the company cooperates and/or is affiliated about the measures taken by the company to inform and raise awareness.
• Informing customers about the measures taken by the company in order to raise awareness and encourage them not to hinder their proper implementation while on the company premises.
• Working with specialized external partners to ensure continuous information on workplace safety and health issues.

To achieve this, the company takes the following actions:

• Assess all potential hazards (tangible and intangible).
• Assess risks to prevent occupational accidents and diseases among workers.
• Take measures to eliminate the above-mentioned risks.
• Establish objectives for continuous improvement and improvement of occupational safety and health.
• Promote employee participation in information activities and consult with them to identify concerns and incorporate their suggestions.
• Conduct regular internal audits of facilities and processes and evaluate the effectiveness of existing measures.
• Require and evaluate compliance with established safety measures by all parties involved (suppliers, service providers, etc.).

Employees at all levels of the company are familiar with the company policy and are committed to contributing to its implementation.

Management is committed to supporting the implementation of the policy.

10/03/25

The Management

POLICY TO PREVENT VIOLENCE AND HARASSMENT

As part of its measures against any form of violence, harassment or discrimination against any person or society, the hotel management has formulated its Policy of Respect, with a view to providing quality services within a sustainable framework for itself and society.

The Hotel and its Management are committed to:

• Compliance with all legal and other requirements regarding the rights of people and workers affected by its activities.
• Compliance with all measures and obligations related to the implementation of the provisions of Part II of Law 4808/2021.
• Promote the creation and consolidation of a work environment that respects, promotes, and protects human dignity and the right of every person to a workplace free from violence and harassment.
• Promote the creation and consolidation of a work environment that treats all people equally, regardless of their particularities, opinions, preferences, or other characteristics.
• Sensitivity to child labor by all involved.
• Not tolerate deviant behavior or discrimination of any kind by others.

To achieve this, the hotel takes the following actions:

• Measures to prevent, control, mitigate, and respond to such risks, as well as to monitor such incidents or behaviors.
• Implementation of information and awareness-raising measures for employees.
• Information on the rights and obligations of employees and employers, as well as people exercising management rights or representing the employer within the scope of their own responsibility, in the event of the occurrence, reporting, or termination of such incidents, and on the corresponding procedures.
• Occupational health and safety and support for employees who are victims of domestic violence, where possible, through appropriate means or reasonable accommodations.
• Collaboration with the local community, both through the recruitment of employees from the local community and through participation in the hotel’s information activities.

The above objectives and measures of our policy will be achieved through the following:

• Assessment of potential risks of workplace violence, harassment, or discrimination
• Appointment of a liaison to guide and inform employees on the prevention and management of workplace violence and harassment, as well as discrimination against employees and the local community
• Regular review of the policy at least every three years

Employees at all levels of the company are familiar with the hotel’s human rights policy and are committed to contributing to its implementation.

Management is committed to supporting the implementation of the policy.

24/06/25

The Management